If you feel like you are going to be late for your appointment, please call us at 919-972-1935. If you are more than 15 minutes late part or all of your service will be rescheduled.

We have a strict cancellation policy that is enforced.  IF YOU RESCHEDULE OR CANCEL THE DAY BEFORE YOUR APPOINTMENT BUT GIVE LESS THAN 24 HOUR NOTICE YOU WILL BE CHARGED 50% OF THE SERVICE TOTAL. IF YOU CANCEL, RESCHEDULE, OR NO SHOW ON THE DAY OF YOUR APPOINTMENT YOU WILL BE CHARGED 100% OF THE SERVICE TOTAL (no exceptions).

We encourage everyone to book through our online booking system as we do require a credit card to hold every appointment booked at Citrine.  If you have trouble booking through our system please email or call the spa and we will be happy to help.

Please remember to show up at least 10 minutes early to your appointment if you are new so you can fill out a new client intake form.  Once you book your desired appointment you will get 4 email reminders with detailed information regarding your dos and donts.

Yes, we will not service anyone under the age of 16 unless you are booking the teen facial which is meant for those who are age 13-19.  Anyone 16 and under must be accompanied by a guardian.

We have a small waiting area so unless you are 16 or younger, we kindly ask that you come alone so there is room for other guests to sit while waiting for their appointment.

We understand a lot of people work from home. We kindly ask that you leave ALL work calls, meetings, and personal calls outside of the spa. The spa is a place for unplugging and relaxing.

If you are new to facials we always recommend “The People’s Signature” as a first time facial.  You can also always book a free 15-minute consultation for an in-person skin analysis or call the spa and speak with an esthetician in regards to your concerns.  We customize all of our facials to fit your individual needs so you really can’t make a wrong choice.

Please schedule your facials accordingly. We DO NOT recommend any exercise/sweating, sun exposure, or makeup right after a facial as that can cause irritation.

Stop shaving at least 2 weeks before your appointment. The hair needs to be at least 1/4 of an inch long. Do not exfoliate 24 hours before your appointment. If you are on prescription medications such as Accutane or blood thinners, we do not recommend you getting waxed as those medications cause the skin to thin which can cause burning or pulling of the skin.

We ask that you come without any eye makeup on. If you wear contacts, please take them out. Avoid caffeine prior to your appointment as you will be laying down for a while with your eyes closed. Plan appointments accordingly as you do not want to get your eyelashes wet for 24-48 hours post treatment.

The only service we do not recommend would be a series of chemical peels.  All other services provided here at Citrine can be customized.  Please just tell your esthetician at the time of service so we can accommodate accordingly.